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JOBPEAK REFUND POLICY

 

Last Updated: [Insert Date]

This Refund Policy governs all purchases made through the Jobpeak Platform, including cognition tests, retake tests, digital services, and any related offerings. By purchasing any product or service, you acknowledge and agree to the terms outlined below.

1. All Sales Are Final

All purchases made on the Jobpeak platform are strictly non-refundable.
This includes, but is not limited to:

  • Cognition Tests

  • Retake Tests

  • Access fees

  • Digital materials

  • Platform-related purchases

2. No Refunds for Test Outcomes

 
Jobpeak provides no refunds for any Test, regardless of the user’s performance or outcome.
This includes scenarios where you:

  • Fail to meet the required pass mark

  • Misunderstand instructions

  • Believe the test was too difficult

  • Feel the test did not match expectations

  • Experience test anxiety or poor performance

  • Do not qualify for subcontractor work

Purchasing a Test does not guarantee passing, qualifying, or any specific result.

3. No Refunds for User Error or Technical Issues

Jobpeak is not responsible for user-side technical issues. No refunds will be issued for:
 
 
 

  • Unstable internet connections

  • Device malfunction

  • Power outages

  • Browser errors

  • Accidental test submission

  • Failure to complete the test

  • Inability to access the platform due to user error

It is the user’s responsibility to ensure they meet all technical requirements before purchasing or beginning any Test.

4. No Refunds for Inactivity, Account Suspension, or Termination

Refunds will not be granted if:

  • Your account is suspended for violating platform rules

  • You are removed for misconduct, cheating, or policy breaches

  • You voluntarily stop using the platform

  • You choose not to complete your Test after purchasing

  • You fail to act within retake discount windows

5. Data Storage and Security

Jobpeak uses industry-standard technical and organisational measures to protect personal data, including:

  • Encrypted data storage

  • Access control systems

  • Real-time activity monitoring

  • Regular audits and system reviews

  • Strict internal confidentiality policies

 

Only authorised personnel may access personal data when operationally required.

6. Retake Discounts Are Not Refundable

If Jobpeak offers a discounted retake following a failed test:

  • The discount is a courtesy, not an entitlement

  • The retake fee is also non-refundable once purchased

  • Failure to pass a retake does not entitle you to compensation

7. No Chargeback or Dispute Claims

 
By purchasing from Jobpeak, you explicitly agree that:

  • You will not pursue chargebacks, payment disputes, or reversals

  • Attempting to do so constitutes a breach of these terms

  • Jobpeak may revoke access, deny future tests, or pursue further action if necessary

All purchases are consensual and final.

8. Exceptions

 

There are no exceptions to this Refund Policy unless required by law in a jurisdiction where these terms cannot legally override statutory consumer protections.

Even in those cases, Jobpeak will always comply with the minimum legal requirement and no more.

9. Acceptance

 

  • Have read this Refund Policy in full

  • Understand and accept that all payments are final

  • Agree to abide by this policy unconditionally

By making any purchase on the Jobpeak Platform, you affirm that you:
 

If you do not agree, you must not proceed with any purchase.

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